Returns & Exchanges
We want you to feel confident with every purchase.
Our return and exchange policy is designed to be clear, fair, and straightforward, ensuring a smooth experience if something isn’t quite right.
We accept returns within 30 days of delivery.
To be eligible for a return, items must meet the following conditions:
- Unworn and unused
- In original condition
- Returned with original packaging when possible
Items that show signs of wear, damage, or misuse may not be eligible for return.
If you need a different size, style, or replacement item, we’re happy to help.
Exchanges are subject to product availability at the time of request.
If the requested item is unavailable, we will assist you with an alternative solution.
To arrange an exchange, please contact our support team with your order details.
To begin a return or exchange, please contact our customer support team and provide:
- Your order number
- The item(s) you wish to return or exchange
- A brief explanation of the reason
Our team will guide you through the next steps and provide return instructions to ensure a smooth process.
We offer free returns and exchanges within 30 days of delivery.
Please follow the return instructions provided by our support team to ensure your return is properly processed. Items returned without prior authorization may experience delays.
Once your returned item is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method.
Please allow a few business days for the refund to appear, depending on your payment provider.
Certain items may not be eligible for return due to hygiene or safety reasons.
If an item is non-returnable, this information will be clearly noted on the product page.
If you’re unsure whether an item qualifies for return, feel free to contact us before placing your order.
If you have any questions about returns or exchanges, our customer support team is available 24/7.
You can reach us at:
Email: support@ciarakeva.shop
