FAQs
This page answers common questions about shopping, orders, and support at Ciarakeva.
If you’re looking for quick clarification before or after placing an order, you’ll find helpful information below.
For detailed policies or step-by-step guidance, please visit our Help Center.
No. You can complete your purchase as a guest without creating an account.
We accept major credit and debit cards, as well as secure digital payment options available at checkout.
Yes. Once your order is placed, a confirmation email will be sent to the email address provided at checkout.
At this time, we primarily serve customers within the United States. Available shipping destinations will be shown at checkout.
Orders are typically processed within 24–48 hours before shipping.
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Yes. We offer free returns and exchanges within 30 days of delivery, provided the item meets return conditions.
Refunds are issued after the returned item is received and inspected. Processing times may vary depending on your payment provider.
Some items may be restocked, while others are available in limited quantities. Availability is updated on each product page.
We aim to represent products as accurately as possible. Minor variations may occur due to lighting, materials, or production differences.
You can reach us anytime at support@ciarakeva.shop.
Our support team is available 24/7.
We strive to respond to all inquiries as quickly as possible, usually within one business day.
If you can’t find what you’re looking for here, please visit our Help Center for more detailed information or contact our support team directly.
