Help Center
Welcome to the Ciarakeva Help Center.
Here you’ll find clear guidance and practical information to help you before, during, and after your purchase. If you can’t find what you’re looking for, our support team is always available to assist you.
Whether you’re browsing for the first time or placing an order, we aim to make your experience simple and transparent.
You can explore our full product catalog, discover new arrivals, view current promotions, and place orders directly through our website. If you have questions at any stage, our team is here to help.
Once an order is placed, you’ll receive a confirmation email with your order details.
We accept commonly used secure payment methods available at checkout to ensure a smooth and reliable transaction.
If you need to update or review your order information, please contact us as soon as possible so we can assist before the order is processed.
We offer free shipping on all orders.
Orders are typically delivered within 7–15 calendar days, depending on your location and processing time. Once your order has shipped, you’ll receive tracking information so you can follow its progress.
For more detailed shipping information, please visit our Shipping Information page.
Your satisfaction matters to us.
We offer free returns and exchanges within 30 days of delivery, provided items meet our return conditions.
If you need to start a return or exchange, simply reach out to our support team with your order number, and we’ll guide you through the process.
For full details, please refer to our Returns & Exchanges policy.
You can subscribe to our email list to stay informed about new arrivals and updates.
After successful email subscription, you’ll automatically receive 15% off all products sitewide—no code required.
Subscription benefits are applied automatically at checkout.
Each product is designed with everyday use in mind.
For care instructions, sizing guidance, or material details, please refer to the product page or reach out to us if you need additional support.
We’re always happy to help you choose the right product for your needs.
If you need personalized assistance, our customer support team is available 24/7.
Email: support@ciarakeva.shop
Phone: +1 (225) 434-9221
We aim to respond as quickly as possible and provide clear, helpful solutions.
If your question isn’t answered here, don’t hesitate to contact us directly.
We’re committed to making your experience with Ciarakeva smooth, reliable, and enjoyable—from start to finish.
